Exchange policy

Our priority is to ensure the satisfaction of our customers.
Therefore, we provide the following Exchange and Return Policy, in
accordance with the Consumer Protection Code.

Floral Products

Flowers, bouquets, arrangements, and other floral products are perishable items
and have natural characteristics, which may present slight
variations in size, shape, shade, and flower bloom.
For this reason, we do not perform exchanges or returns
after delivery, except in the following cases:

Product delivered not in accordance with the placed order;
Product damaged during transport;
Quality issues identified at the time of delivery.

In these situations, the customer must contact our team
within 24 hours of receipt, sending photos for analysis.

After evaluation, we may replace the product, provide
credit for a new purchase, or issue a refund, as the case may be.

Non-Perishable Products

For religious items, rosaries, statues, acrylic pieces, plush toys, and other
gifts, an exchange may be requested within
7 (seven) calendar days after receipt, provided that:

The product shows no signs of use;
It is in perfect condition;
It is returned in its original packaging, when applicable;
It includes all accessories and items received.
After receipt and analysis of the product, the exchange, credit, or
refund will be carried out according to the situation.

Right of Regret

For purchases made through the website, the customer may request the cancellation of the purchase
within 7 (seven) calendar days after receiving the product, as provided
in article 49 of the Consumer Protection Code.

The product must be returned without signs of use and in perfect condition.

Customized Products

Customized or made-to-order products
cannot be exchanged or returned due to regret, except
in cases of manufacturing defects or errors in customization performed
by the company.

How to Request an Exchange or Return

The request must be made through our
customer service channels, informing:

Order number;
Buyer's name;
Reason for the request;
Photos of the product, when necessary.

Our team will analyze the case and provide the necessary instructions.

Situations Not Covered by Exchange

Exchanges or returns will not be accepted in the following cases:
Damage caused by misuse, drops, or improper storage;
Natural wear and tear resulting from use;
Requests made outside the deadlines informed in this policy;
Natural characteristics of flowers and foliage, such as variations in shade,
size, or bloom stage.