Terms and Conditions
TERMS AND CONDITIONS OF USE AND PURCHASE — LUXO NATURAL
WELCOME!
THESE TERMS AND CONDITIONS OF USE AND PURCHASE ("TERMS") ARE INTENDED TO REGULATE THE USE AND ACCESS, AS WELL AS ALL PURCHASES MADE ON THE LUXO NATURAL WEBSITE ("SITE" OR "WEBSITE"), OWNED BY LUXO NATURAL PRODUÇÃO E COMÉRCIO DE FLORES LTDA - ME, HEADQUARTERED AT RUA PROFESSOR DIAS DA ROCHA, 674 – MEIRELES | FORTALEZA - CEARÁ, REGISTERED UNDER CNPJ NO. 07.702.466/0001-88 ("LUXO NATURAL").
WE RECOMMEND THAT, BEFORE PROCEEDING WITH THE USE OF THE SITE, YOU CAREFULLY READ THESE TERMS AND OUR PRIVACY POLICY.
IN THE EVENT OF A VIOLATION OF THESE TERMS, LUXO NATURAL RESERVES THE RIGHT TO BLOCK FUTURE ACCESS TO THE SITE OR TAKE OTHER MEASURES IT DEEMS APPROPRIATE.
THESE TERMS ARE APPLICABLE TO BROWSING THE SITE VIA DESKTOP, SMARTPHONES, AND/OR OTHER MOBILE DEVICES.
THIS SITE IS INTENDED FOR USERS AGED 16 AND OVER. IF YOU ARE UNDER 16, ENSURE THAT YOUR PARENTS OR LEGAL GUARDIANS HAVE READ AND DISCUSSED THESE TERMS WITH YOU.
IF YOU DO NOT AGREE WITH ANY OF OUR POLICIES, WE RECOMMEND THAT YOU STOP ACCESSING THE SITE.
BY PLACING AN ORDER, YOU ("CUSTOMER") DECLARE YOUR AGREEMENT WITH THESE TERMS, WHICH, TOGETHER WITH THE PURCHASE ORDER ("ORDER"), CONSTITUTE THE ENTIRE AGREEMENT BETWEEN LUXO NATURAL AND THE CUSTOMER FOR THE PURCHASE OF THE OFFERED PRODUCTS ("CONTRACT").
1. ABOUT THE SITE
LUXO NATURAL OPERATES IN THE SEGMENT OF FLOWERS, GIFTS, AND RELATED PRODUCTS, OFFERING CAREFULLY SELECTED OPTIONS FOR DIFFERENT OCCASIONS AND SPECIAL MOMENTS.
THE SITE AIMS TO SELL FLORAL ARRANGEMENTS, GIFTS, KITS, AND OTHER PRODUCTS ADVERTISED ON THE PLATFORM, SUBJECT TO STOCK AVAILABILITY.
THE IMAGES PRESENTED ON THE SITE ARE FOR ILLUSTRATIVE PURPOSES. BECAUSE THEY ARE, IN MANY CASES, NATURAL FLOWERS AND ELEMENTS, THERE MAY BE MINOR VARIATIONS IN SHADE, SHAPE, SIZE, COMPOSITION, AND FINISH COMPARED TO THE IMAGES PRESENTED, WITHOUT THIS CHARACTERIZING THE PURCHASED PRODUCT AS DEFECTIVE.
2. REGISTRATION
TO MAKE CERTAIN PURCHASES, THE CUSTOMER MAY BE REQUESTED TO REGISTER PERSONALLY ON THE WEBSITE USING A PERSONAL AND NON-TRANSFERABLE LOGIN AND PASSWORD.
THE CUSTOMER IS RESPONSIBLE FOR THE ACCURACY OF THE INFORMATION PROVIDED, AS WELL AS FOR THE CUSTODY AND SECURITY OF THEIR PASSWORD.
LUXO NATURAL WILL NOT BE RESPONSIBLE FOR ACCESS BY THIRD PARTIES THROUGH THE IMPROPER USE OF THE CUSTOMER'S ACCESS DATA.
3. THE ORDER
BY BROWSING THE SITE, THE CUSTOMER MAY SELECT THE DESIRED PRODUCT TO CONSULT ITS DESCRIPTION, FEATURES, AVAILABILITY, PRICES, AND DELIVERY CONDITIONS.
IF OPTING TO PURCHASE, THE CUSTOMER MUST SELECT THE DESIRED QUANTITY AND ADD THE PRODUCT TO THE CART.
BEFORE FINALIZATION, THE CUSTOMER MAY REVIEW THE SELECTED PRODUCTS, QUANTITIES, PRICES, DELIVERY ADDRESS, AND OTHER INFORMATION RELATED TO THE ORDER.
THE CUSTOMER MUST CORRECTLY PROVIDE THE NECESSARY DATA FOR PROCESSING AND DELIVERY OF THE ORDER.
AFTER CONFIRMATION OF THE PURCHASE AND APPROVAL OF PAYMENT, THE CUSTOMER WILL RECEIVE ORDER CONFIRMATION VIA THE CHANNELS MADE AVAILABLE AT THE TIME OF PURCHASE.
NATURAL PRODUCTS
FLOWERS ARE NATURAL PRODUCTS AND, THEREFORE, MAY SHOW MINOR VARIATIONS COMPARED TO THE IMAGES AVAILABLE ON THE SITE, ESPECIALLY REGARDING SHADE, BLOOM, SIZE, AND SHAPE OF THE FLOWERS.
WHEN THERE IS A NEED TO SUBSTITUTE A FLOWER, FOLIAGE, PACKAGING, OR ELEMENT THAT MAKES UP THE PRODUCT DUE TO AVAILABILITY, LUXO NATURAL MAY PERFORM THE SUBSTITUTION WITH AN ITEM OF EQUIVALENT QUALITY, CHARACTERISTICS, AND VALUE, PRESERVING, WHENEVER POSSIBLE, THE PROPOSAL AND VISUAL STANDARD OF THE PURCHASED PRODUCT.
PRICES AND SHIPPING
THE PRICES OF THE PRODUCTS WILL BE THOSE PRESENTED ON THE SITE AT THE TIME OF PURCHASE.
WHEN THERE IS A SHIPPING CHARGE, THE RESPECTIVE AMOUNT WILL BE PRESENTED TO THE CUSTOMER BEFORE THE FINALIZATION OF THE ORDER.
LUXO NATURAL MAY OFFER PROMOTIONAL CAMPAIGNS AND DISCOUNT COUPONS, SUBJECT TO THE SPECIFIC CONDITIONS INFORMED IN EACH PROMOTION.
PAYMENT METHODS
THE AVAILABLE PAYMENT METHODS WILL BE PRESENTED TO THE CUSTOMER DURING THE CHECKOUT PROCESS.
THE APPROVAL OF THE ORDER IS SUBJECT TO PAYMENT CONFIRMATION BY THE FINANCIAL INSTITUTION OR THE PLATFORM RESPONSIBLE FOR PROCESSING THE TRANSACTION.
4. DELIVERY
LUXO NATURAL PERFORMS DELIVERIES ACCORDING TO THE REGIONS AND SERVICE CONDITIONS MADE AVAILABLE ON THE SITE AT THE TIME OF PURCHASE.
THE ORDER WILL BE DELIVERED TO THE ADDRESS PROVIDED BY THE CUSTOMER DURING THE CHECKOUT.
THE DELIVERY DEADLINE AND/OR PERIOD WILL BE INFORMED AT THE TIME OF PLACING THE ORDER, ACCORDING TO THE DESTINATION REGION AND OPERATIONAL AVAILABILITY.
THE CUSTOMER IS RESPONSIBLE FOR CORRECTLY PROVIDING THE NECESSARY DATA FOR DELIVERY, INCLUDING ADDRESS, NUMBER, APARTMENT/UNIT NUMBER, PHONE, AND OTHER REQUESTED INFORMATION.
IN COMMERCIAL LOCATIONS, CONDOMINIUMS, OR BUILDINGS WITH A CONCIERGE, DELIVERY MAY BE MADE TO AUTHORIZED THIRD PARTIES, SUCH AS PORTERS, RECEPTIONISTS, OR THOSE RESPONSIBLE FOR RECEIVING.
IF DELIVERY CANNOT BE COMPLETED DUE TO AN INCORRECT OR INCOMPLETE ADDRESS, ABSENCE OF THE RECIPIENT, OR IMPOSSIBILITY OF ACCESS TO THE LOCATION, A NEW SHIPPING FEE MAY BE CHARGED FOR A NEW DELIVERY ATTEMPT.
THE CUSTOMER IS RESPONSIBLE FOR ANY LOSSES RESULTING FROM UNJUSTIFIED REFUSAL OR IMPOSSIBILITY OF RECEIVING THE ORDER WHEN CAUSED BY INCORRECT INFORMATION OR ABSENCE AT THE INDICATED LOCATION.
IN SITUATIONS OF FORTUITOUS EVENTS, FORCE MAJEURE, ADVERSE WEATHER CONDITIONS, TRAFFIC PROBLEMS, ACCESS RESTRICTIONS, OR OTHER EVENTS BEYOND THE CONTROL OF LUXO NATURAL, CHANGES TO THE DELIVERY DEADLINE MAY OCCUR.
5. RETURNS, EXCHANGES, AND REFUNDS
THE CUSTOMER MUST INSPECT THE ORDER UPON RECEIPT AND COMMUNICATE ANY IDENTIFIED PROBLEM TO LUXO NATURAL THROUGH THE OFFICIAL SERVICE CHANNELS.
CONSIDERING THAT FLOWERS AND CERTAIN PRODUCTS SOLD BY LUXO NATURAL ARE PERISHABLE AND HAVE SPECIFIC STORAGE CHARACTERISTICS, ANY PROBLEMS RELATED TO QUALITY OR DAMAGE MUST BE REPORTED IMMEDIATELY UPON RECEIPT.
TO REQUEST AN ANALYSIS FOR EXCHANGE, RETURN, OR REFUND, THE CUSTOMER MUST CONTACT LUXO NATURAL THROUGH THE OFFICIAL CHANNELS PROVIDED, INFORMING THE ORDER DETAILS AND, WHEN REQUESTED, SENDING PHOTOGRAPHIC EVIDENCE OF THE PRODUCT RECEIVED.
LUXO NATURAL WILL ANALYZE EACH REQUEST INDIVIDUALLY AND INFORM THE CUSTOMER OF THE APPLICABLE CONDITIONS AND PROCEDURES.
IN CASES WHERE A REFUND IS APPROVED FOR A PURCHASE MADE BY CREDIT CARD, THE CHARGEBACK WILL BE REQUESTED FROM THE CARD ISSUER USED FOR THE PURCHASE, IN ACCORDANCE WITH THE DEADLINES AND PROCEDURES OF THE RESPECTIVE FINANCIAL INSTITUTION.
6. INTELLECTUAL PROPERTY
BY BROWSING THE WEBSITE, THE CUSTOMER ACKNOWLEDGES THAT LOGOS, BRANDS, IMAGES, VIDEOS, DESCRIPTIONS, TEXTS, LAYOUT, SYMBOLS, DISTINCTIVE SIGNS, PHOTOGRAPHS, ILLUSTRATIONS, GRAPHIC MATERIALS, AND OTHER ELEMENTS RELATED TO THE WEBSITE CONSTITUTE, AS THE CASE MAY BE, COPYRIGHTS, TRADEMARKS, AND/OR OTHER INTELLECTUAL PROPERTY RIGHTS OF LUXO NATURAL OR THIRD PARTIES WHO HAVE AUTHORIZED THEIR USE.
THE USE, REPRODUCTION, COPYING, COMMERCIALIZATION, DISTRIBUTION, OR EXPLOITATION, IN WHOLE OR IN PART, OF THESE MATERIALS IS PROHIBITED WITHOUT DUE AUTHORIZATION.
THE USE OF DATA MINING SOFTWARE ON THE WEBSITE OR ANY OTHER RESOURCE THAT MAY COMPROMISE ITS OPERATION, SECURITY, OR CONTENT IS ALSO FORBIDDEN.
IT IS FORBIDDEN TO IMPROPERLY ACCESS PROGRAMMING AREAS, DATABASES, SOURCE CODES, OR OTHER DATA SETS OF THE WEBSITE, AS WELL AS TO PERFORM REVERSE ENGINEERING, TRANSLATE, DECOMPILE, COPY, MODIFY, REPRODUCE, RENT, SUBLICENSE, PUBLISH, DISCLOSE, TRANSMIT, OR IMPROPERLY DISTRIBUTE ITS FEATURES AND CONTENTS.
7. LIMITATION OF LIABILITY FOR WEBSITE OPERATION
LUXO NATURAL DOES NOT GUARANTEE THAT THE WEBSITE WILL BE AVAILABLE UNINTERRUPTED AND ERROR-FREE, AND SHALL NOT BE HELD LIABLE FOR ANY INTERRUPTIONS RESULTING FROM TECHNICAL FACTORS, MAINTENANCE, THIRD-PARTY FAILURES, OR OTHER EVENTS BEYOND ITS CONTROL.
LUXO NATURAL MAY MAKE CHANGES, UPDATES, IMPROVEMENTS, OR MODIFICATIONS TO THE WEBSITE AND ITS FEATURES WHENEVER NECESSARY.
LUXO NATURAL IS NOT RESPONSIBLE FOR:
- PROBLEMS, BUGS, OR IMPROPER OPERATION OF THE DEVICES USED BY THE CUSTOMER TO ACCESS THE SITE;
- INTERNET CONNECTION FAILURES OR THIRD-PARTY SYSTEM FAILURES;
- DAMAGES RESULTING FROM CYBERATTACKS OR EXTERNAL EVENTS BEYOND ITS CONTROL, PROVIDED THAT REASONABLY APPLICABLE SECURITY MEASURES ARE OBSERVED;
- CONTENT OR SERVICES PROVIDED BY THIRD PARTIES THROUGH EXTERNAL LINKS PRESENT ON THE WEBSITE.
8. CHANGES TO THESE TERMS
THESE TERMS MAY BE MODIFIED BY LUXO NATURAL WHENEVER NECESSARY, ESPECIALLY TO ADAPT TO LEGAL, REGULATORY, OPERATIONAL, OR COMMERCIAL CHANGES.
CHANGES WILL TAKE EFFECT AFTER THEIR PUBLICATION ON THE WEBSITE, REPLACING THE PREVIOUS VERSION.
WE RECOMMEND THAT THE CUSTOMER PERIODICALLY CHECK THIS PAGE TO VERIFY ANY UPDATES.
CONTINUED USE OF THE WEBSITE AFTER THE PUBLICATION OF CHANGES MAY REPRESENT AGREEMENT WITH THE REVISED TERMS, SUBJECT TO APPLICABLE LEGAL PROVISIONS.
9. GENERAL CONDITIONS
LUXO NATURAL MAY, WHEN NECESSARY, TEMPORARILY SUSPEND CERTAIN FEATURES OF THE WEBSITE FOR MAINTENANCE, UPDATING, OR IMPROVEMENT.
IF ANY CLAUSE OF THESE TERMS IS DEEMED INVALID OR UNENFORCEABLE, THE OTHER PROVISIONS SHALL REMAIN VALID AND IN FULL FORCE.
THESE TERMS SHALL BE GOVERNED BY THE LAWS OF THE FEDERATIVE REPUBLIC OF BRAZIL.
ANY CONFLICTS SHOULD, WHENEVER POSSIBLE, BE RESOLVED AMICABLY BETWEEN THE PARTIES, WITHOUT PREJUDICE TO THE RIGHTS GUARANTEED TO THE CONSUMER BY APPLICABLE LEGISLATION.
10. CONTACT
IN CASE OF QUESTIONS, SUGGESTIONS, REQUESTS RELATED TO ORDERS, OR INFORMATION ABOUT THESE TERMS, THE CUSTOMER MAY CONTACT LUXO NATURAL THROUGH THE OFFICIAL SERVICE CHANNELS:
PHONE/WHATSAPP: 85 99662.0673
E-MAIL: ECOMMERCE@LUXONATURAL.COM.BR
ADDRESS: RUA PROFESSOR DIAS DA ROCHA, 674 – MEIRELES | FORTALEZA - CEARÁ
LUXO NATURAL: LUXO NATURAL PRODUÇÃO E COMÉRCIO DE FLORES LTDA - ME
CNPJ: 07.702.466/0001-88